What Shipping Methods Are Available?

USPS and DHL are currnelty our couriers. Shipping prices are standard and based on order value and location.

Once your item has shipped, you will receive USPS tracking information via email. Shipping fees are never refunded.

You are responsible for entering in the correct delivery address for your package.

We are not responsible for packages once they are in the hands of USPS. Please make sure you are shipping to a secure location to avoid packages becoming lost or stolen. If your tracking shows that your package has been delivered, please contact your local post office with your tracking number and or file a claim.

What are shipping times and costs?

Complimentary ground shipping within 1 to 7 business days


Typically, orders will ship out within 3-5 business days of ordering and will be shipped Standard Service. .

What payment methods can I use?

Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.

Shop Pay

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

What is your exchanges, returns and refunds policy?

All items purchased are final sale. We will not exchange any merchandise due to the wrong size. We have added product descriptions and sizing charts to help with your shopping experience. Also, feel free to email us prior to your purchase if you have questions about any of our products.

If your order is defective or misprinted due to our error we will offer you a return or exchange within 10 business days from your order.

We thank you for understanding this policy!

If you questions or concerns regarding your order please reach out to info@shopcreativecollection.com with your order number and a picture of the damage and we are happy to replace your items free of cost.


At The Creative Collection, we believe that fashion has the power to make a difference. Our journey began with a simple yet profound mission: to support creative arts programs in the Chicagoland communities and give back to the very roots that inspire us.


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