FEATURED PRODUCTS

NEON DOPE COLLECTION

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FAQ's

What Shipping Methods Are Available?

🚚 Shipping Policy: Your Style, Delivered Dope!

At The Creative Collection, we're committed to getting your dope fashion to you with ease. Here's a quick rundown of our shipping policy:

WE DO NOT OFFER PICK UP OR DELIVERY! FOR IN PERSON SALES! FOLLOW US ONLINE TO SEE OUR LOCATION FOR POP UP SHOPS. 

Shipping Partners:

  • We currently ship with USPS and DHL to ensure your orders reach you securely and promptly.

💸 Shipping Prices:

  • Our shipping prices are standard, based on your order value and location. You can find the specific details during the checkout process.

📦 Tracking Information:

  • Once your item hits the road, you'll receive USPS tracking info via email. Keep an eye on your inbox for the journey details!

🚢 Shipping Refunds:

  • Unfortunately, shipping fees are non-refundable. We appreciate your understanding.

📍 Delivery Address:

  • It's all in the details! Ensure you provide the correct delivery address during checkout. We can't be responsible for misplaced packages due to address errors.

🔐 Package Security:

  • Please ship to a secure location to prevent any lost or stolen packages. Once it's with USPS, it's in good hands!

📬 Delivered but Missing?

  • If your tracking shows delivery, but your package is MIA, contact your local post office with the tracking number or file a claim for swift assistance.

Your satisfaction is our priority. For any shipping-related queries, drop us a message! 💌✨ #ShippingPolicy #DopeDeliveries #ShopWithConfidence

What are shipping times and costs?

🚚 Shipping Policy: Your Style, Delivered Dope!

At The Creative Collection, we're committed to getting your dope fashion to you with ease. Here's a quick rundown of our shipping policy:
🗓️ Order Processing: Please allow 1-3 business days to process and fulfill your order! After your order is fulfilled it will be shipped according to the USPS shipping standards.
Once it's with USPS, it's in good hands!
✨ Shipping Partners: We currently ship with USPS and DHL to ensure your orders reach you securely and promptly.
💸 Shipping Prices: Shipping prices are calculated by USPS based on location and weight of your package. You can find the specific details during the checkout process.

🚚 USPS Ground Advantage & Priority Shipping
USPS Ground Advantage ships within 1 to 4 business days. Priority Shipping takes 1-2 business days.
📦 Tracking Information: Once your item hits the road, you'll receive USPS tracking info via email. Keep an eye on your inbox for the journey details!
🚢 Shipping Refunds: Unfortunately, shipping fees are non-refundable. We appreciate your understanding.
📍 Delivery Address: It's all in the details! Ensure you provide the correct delivery address during checkout. We can't be responsible for misplaced packages due to address errors.

📬 Delivered but Missing?

If your tracking shows delivery, but your package is MIA, contact your local post office with the tracking number or file a claim for swift assistance.
Your satisfaction is our priority. For any shipping-related queries, drop us a message! 💌✨ #ShippingPolicy #DopeDeliveries #ShopWithConfidence



What payment methods can I use?

Credit Card: Visa, MasterCard, Discover, American Express. The total will be charged to your card when the order is shipped.

Shop Pay

PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

What is your exchanges, returns and refunds policy?

Return Policy (if applicable)

Customers are responsible for shipping costs associated with returning the item(s) for exchange, unless the error is on our part.

Once we receive your returned item(s), we will process the exchange and ship out the new item(s) as quickly as possible.
We will give you a full refund within 7 days of purchase of any item has not been worn and is free of odor, hair, lint, etc. The item must be in new condition. 

Returns and Exchanges

All other Returns and Exchanges must be made within 7 days. Eligible returns must in the same condition that you received it. Please ship package back to the return mailing address. 

P.O Box 437136

Chicago, IL 60643

Damaged Items:

  • In the unfortunate event that you receive a damaged or wrong item, we've got you covered! We'll provide a free shipping label for the return and or exchange your item for you. 

Please keep your tracking number. 

Exchange Processing:

  • Once we receive and inspect the returned item, we'll process your exchange promptly.

We value your satisfaction, and our goal is to make your exchange experience hassle-free. If you have any questions or concerns, feel free to reach out to our customer support team at info@shopcreativecollection.com


Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. It usually takes 3-5 business days to return to your card.